Support
Use manuscript-specific communication for editorial matters and include invoice/transaction references for billing issues. Integrity concerns should identify the manuscript/article and provide supporting evidence.
Public business contact
The production website must display the publisher's verified support email, telephone number and registered business contact details from approved administrator settings. These details should not be invented.
Escalation
Unresolved service, privacy, payment or integrity concerns may be escalated through the designated publisher grievance channel for routing to the appropriate editorial, finance, privacy or administrative team.